Common questions
If something is missing here, write to kontakt@ozywionewspomnienia.pl. We answer email, and anything asked more than once ends up on this page.
The finished file appears on the same page you uploaded from, and you download it there. We also email a download link to the address you gave, so you can close the tab and come back to it later. For single photographs we work on files only — the one exception is the wedding set, where you post us the paper prints and we return them by InPost parcel locker.
Usually a few minutes. Animating a portrait, which produces a video file, takes longer than the other actions. There is no need to sit and wait: you get an email when the result is ready.
You get the file at a resolution matching what you uploaded, with no artificial downsizing and no surcharge for a larger size. If you plan to print larger than the original print, scan at 600 dpi or more — how big a print you can make depends on the scan, not on the editing.
JPG, PNG and WebP. Oversized files are shrunk on our side, so there is nothing to work out before sending. If you have a TIFF scan, save it as a maximum-quality JPG first.
Your photograph is used for your job and nothing else. It never enters a training set, and we show it to nobody but you. The original and the result are deleted automatically after 7 days, and the same deadline applies to the download link, so save the file straight away if it matters to you.
You pay before processing starts. We check service availability before checkout. If a technical failure prevents completion, we automatically request a refund. If something is wrong with the file after you have paid, write to kontakt@ozywionewspomnienia.pl — we look at each case individually.
Restoration removes damage: scratches, creases, stains and discoloration. Colorization adds colour to a black and white print but does not repair damage. If a photograph is both damaged and monochrome, a separate option does the two in the right order. Beyond that there are three things unrelated to old photographs: a short animation of a portrait, an avatar from a selfie, and background removal for product shots.
No. You give an email address for the finished file and nothing else. No password, no profile to fill in, no subscription.
Each job covers one photograph and one action, but there is nothing stopping you running them one after another. If you have a whole box of paper prints — for a wedding slideshow, say — there is a separate service for that: you post the photographs, we scan and restore them and send them back by InPost parcel locker. The details are on the “Old family photographs for a wedding slideshow” page.
Yes, that is a separate service for people who have paper prints and no scanner. You post us a box of photographs, we scan each one, restore them and send everything back: the files by email, the originals by InPost parcel locker at our cost. The price is worked out individually — it depends on how many photographs there are and what condition they are in — and comes with a date before you post anything.
Almost always something can be done, but the result depends on whether the file still holds information about what belongs in the damaged area. Scratches, creases, stains and faded colour come back essentially every time. Where a whole face is missing you will get a plausible face, but not that specific one, which is why portraits are always worth checking closely.
Nothing is charged until you can see the finished result.